Returns / Exchanges

Please send all Returns & Exchanges to:

EMBRACE THE RACE®
12 Circular Street
Saratoga Springs, NY 12866
518 580 4500
info@embracetherace.com

RETURN POLICY

In the event you need to return anything we won’t be happy … but we know it happens and as always we’re here to help.  So we have made it easy for you!

Full priced items with EMBRACE THE RACE® receipt:

  • Full refund or merchandise credit within 60 days of purchase
  • Full merchandise credit after 60 days

EMBRACE THE RACE® products without EMBRACE THE RACE® receipt:

  • Can be returned for merchandise credit at the last retail value.
  • Merchandise purchased at EMBRACE THE RACE® retail partners are not eligible for return through EMBRACE THE RACE® - please contact the location the item was purchased.

RETURN VIA SHIPPING

  • Contact us at 518 580 4500 or info@embracetherace.com
  • We’ll ask you to detail via email the order number, item and the reason for return.
  • We will issue you a return shipping label
  • Original shipping charges are not eligible for refund on orders that were shipped correctly.
  • Any personalized or customized product is not eligible for return or exchange.
  • Return shipping is FREE on all items returned within 14 days of purchase using our return-shipping label 
  • When using this label for orders beyond 14 days, you will be charged $6.85 for shipping and handling (exchanges, however, are free!).
  • Refunds on returns will only be applied to the original form of payment with the shipping and handling fee (if applicable) deducted from the credit total. If you choose to send your goods through another carrier, we recommend you select a service that provides tracking information.

EXCHANGE POLICY

  • If you need your exchange quickly as always – we’ll help make it happen. - and we'll do our best to get your new products out to you as fast as we can!
  • Contact us at 518 580 4500 or info@embracetherace.com
  • We’ll ask you to detail via email the item and the reason for return.
  • We will issue you a return label.
  • If the item you are returning is a gift, please provide the contact information for the person who purchased it.  
  • If the total value of your exchange is less than the value of the returned item(s), we will refund you the difference according to our return policies.
  • If the total value of your exchange is greater than the value of the returned item(s), please include your contact information in the form below so we can contact you regarding proper form of payment.
  • Take note of the tracking number for your records, so that you can track your shipment's progress.
    Please allow 30 days for your return/exchange to be processed.

GIFT CARDS

  • All sales of gift cards are final and are not eligible for returns.

EMBRACE THE RACE® products without EMBRACE THE RACE® receipt:

  • Can be returned for merchandise credit at the last retail value.
  • Merchandise purchased at EMBRACE THE RACE® retail partners are not eligible for return through EMBRACE THE RACE® - please contact the location the item was purchased.

QUESTIONS